Information We Collect

When you visit our web site, some information such as your internet address, Internet Service Provider, operating system, the site from which you linked, and the time and date of your visit and purchases may be collected automatically as part of the software operation of the site. This information is not linked to personally identifiable information. We use this information to compile aggregate statistics about the total number of daily visitors to our site, the pages most frequently visited, and how long people stay at each page. This allows us to understand our customers' needs and to develop products and services to serve those needs.  We also may collect personal information, which you provide us when you subscribe to our products, renew a subscription, register for a conference or contact us through our Support or Contact US pages. This personal information includes your name, phone number, postal address, credit card information, ship to addresses, email address, and other information you choose to provide at various times.

The personal information we collect online is used to process your requests, to provide you the highest quality service, to notify you about products we think will be of interest, and to understand your needs so that we can serve you better.

If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us at any time by email, postal mail or phone to decline promotional material. You may also use our Contact Us page to send such a request. You may send a written request to Marketing Department, Crittenden Publishing, Inc., PO Box 1150, Novato, CA 94948, or call (800) 421-3483.

Security

Crittenden has put into place security measures to protect personal information you have provided to us online from loss, misuse or alteration while it is under our control. We protect your information through a combination of technical, contractual, administrative and physical measures.

Your information is restricted and only those Crittenden employees who need this information are granted access.  The only instances that would require us to disclose customer information (name address, telephone number, e-mail address etc.) is under legal subpoena, to verify billing information with the Customer’s financial institution or credit card fraud detection.  Crittenden regularly reviews its web security and privacy practices to protect your information. Employees are kept up-to-date on these security and privacy policies.

Crittenden may supply the names and address of customers who have registered for a conference to other conference attendees or exhibitors.  We make this information available to facilitate networking among conference participants. 

Links to Other Sites

Links from our site are provided for your convenience. Crittenden is not responsible for the content of these web sites or their privacy practices. A link from our web site to another web site does not indicate our endorsement of its services or policies and we encourage you to learn about their practices before providing them with information.

Updating or Correcting Your Personal Information

You may update or correct your account information at any time by emailing us at market@crittendenonline.com, sending a written request to Marketing Department, Crittenden Publishing, Inc., P.O. Box 1150, Novato, CA 94948, or calling (800) 421-3483.

Changes to our Privacy Policy

Crittenden reserves the right to change its privacy policy at any time.  In the event that we make a material change to our policy we will post a notice of the change on this page.

Effective date

The effective date of this policy is August 1, 2004.

Questions or Concerns